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Being a Good ServiceNow Dev

nullEDGE October 17, 2025

Session Chat Transcript

90 messages from the live session
9:09 PM
Jace Benson Hey there Ekta
11:05 AM
Ekta Sharma Hey Jace
11:05 AM
Ekta Sharma Just logged in to finish all the steps and to explore.
10:30 PM
Jace Organizer '@Ekta Sharma hey there
10:53 PM
Jace Organizer Hello
9:13 AM
Ekta Sharma Hey Everyone!
9:22 AM
Ricky Castro Hello!
9:39 AM
David Jumah Hi when is the session starting?
9:39 AM
Ekta Sharma This one starts in 21 min from now
9:49 AM
Pawan Kumar Singh Is this session running now ?
9:52 AM
Ekta Sharma Not yet
9:52 AM
Ekta Sharma There is still time
9:52 AM
Ekta Sharma This is the next session in row
9:54 AM
Rami Chehab Hello
9:57 AM
Adrian Weber Excellent.
9:59 AM
Ricky Raithatha What up party people
10:01 AM
Ekta Sharma We should be starting soon..
10:02 AM
Carmen Whitton yep yep
10:02 AM
Chuck Tomasi Hello! Yes, we can
10:02 AM
Byron Payton yes
10:02 AM
Kevin Gomez yes
10:02 AM
Chad Hayes good audio and video
10:02 AM
Sindhu Mallepally yep
10:02 AM
David Jumah All good
10:02 AM
John Dahl yes
10:02 AM
Jeff Jessie YAY!!!!
10:02 AM
Ella Strid Hello everyone!!
10:05 AM
Tracy Curry 100%!!!
10:05 AM
Jeff Jessie Always ask questions.
10:06 AM
Chuck Tomasi I totally agree about asking Why!
10:06 AM
Kevin Eldridge Hello everyone!
10:07 AM
Chuck Tomasi Asking why is how you avoid making costly mistakes too.
10:07 AM
Kevin Eldridge Agreed. Who, what, why, how, when, etc
10:07 AM
Kevin Gomez The Why is important because sometimes the requirements are against best practices
10:08 AM
Chuck Tomasi Sometimes the requirements are against themselves too!
10:08 AM
Cheryll Jarrett and is it necessary for the why???
10:09 AM
Cheryll Jarrett facys
10:09 AM
Mohammad Ansari Ask questions to uncover the why behind the requested customization.
10:09 AM
Cheryll Jarrett Facts
10:09 AM
Tommy Sรธnderstgaard Vรธlcker But sometimes requirements not clear so as why maybe it's allready a part of your solution in production ๐Ÿ™‚
10:09 AM
Pawan Kumar Singh Always document requirement and get Sign-Off ! Many time clients also don't know what they want.
10:09 AM
Chad Hayes There's always 10 ways to 'skin a cat' in ServiceNow. Knowing when and why to use them is a boon to everyone.
10:10 AM
Cheryll Jarrett That sign off is critical
10:10 AM
Adrian Weber Along similar lines... What are you trying to accomplish with this request?
10:11 AM
Casey Ferguson Most important, what is the user/client wanting this to do for them? (what's the why?)
10:11 AM
Chuck Tomasi Sometimes I do this with personal projects too! I'm the one making the requirements AND doing the coding AND the only end-user. Just writing this stuff down is a huge help.
10:11 AM
Brian Provencher And a lot of the time, translating that into functional requirements is the trick!
10:13 AM
Pawan Kumar Singh Yes, signoff is important with . Because it keeps changing when project goes off. That way they can't tell, we did not ask this but this.
10:13 AM
David Jumah We always ask that in an interview ๐Ÿ˜„ - Whats the current and coming versions
10:13 AM
Dariusz Szybowski It's so difficult to get the clearly stated requirements. An example: https://www.youtube.com/watch?v=cDA3_5982h8
10:14 AM
Sharon VanLuyn-Prater RiseUP here ๐Ÿ™‚ Graduating in 2 weeks! grateful for your tips
10:14 AM
Jeff Jessie Congrats @Sharon VanLuyn-Prater
10:15 AM
Chuck Tomasi Good stuff!
10:15 AM
Tommy Sรธnderstgaard Vรธlcker ๐Ÿ‘
10:15 AM
Ella Strid inspiring session, thanks!
10:15 AM
David Nendza ๐Ÿ‘
10:15 AM
Jeff Jessie Awesome Presentation Ekta
10:15 AM
Thomas Kennedy Preach!
10:15 AM
Gerard Wijnands ๐Ÿ‘ ๐Ÿ‘
10:15 AM
Sharon VanLuyn-Prater ๐Ÿ‘
10:16 AM
Alberto Colombo ๐Ÿ‘
10:16 AM
Bill Faschingbauer ๐Ÿ‘
10:16 AM
Rob Reed Own your code, best comment
10:16 AM
Adrian Weber ๐Ÿ‘
10:16 AM
David Jumah ๐Ÿ‘
10:16 AM
brandon chung Great presentation!
10:16 AM
Mohammad Ansari Thanks for sharing, these insights are super helpful!
10:16 AM
Shareese Rucker Thank you!
10:16 AM
Thomas Kennedy Can you talk to my boss...
10:16 AM
Adrian Weber Thank you!
10:16 AM
Andrew Robinson Great presentation! Thank you!
10:16 AM
Yann Dubois ๐Ÿ‘
10:16 AM
David Jumah Great tips
10:16 AM
Rob Reed ๐Ÿ‘
10:16 AM
James Chang Thank you!!
10:16 AM
Simone Williams Thank you!
10:16 AM
Pawan Kumar Singh Thank you
10:16 AM
Greg Kuforiji Thank you
10:16 AM
Marc Thames Thanks!
10:16 AM
Michaela Doil Thanks! ๐Ÿ™‚
10:16 AM
Bharat Govindani Thanks Ekta
10:16 AM
Rami Chehab thank you
10:16 AM
Mohammad Ansari ๐Ÿ‘
10:16 AM
Chad Hayes I really appreciate you saying the quiet part out loud here about thinking about why and asking questions instead of just doing a task.
10:16 AM
Ricky Raithatha Thanks Ekta great advice!
10:19 AM
Ekta Sharma Thanks everyone for joining!
10:20 AM
Ekta Sharma This topic was so close to my heart and I am elated that I got to do this today!
10:23 AM
Ekta Sharma '@Thomas Kennedy .. I sure can ๐Ÿ˜„
10:23 AM
Ekta Sharma Set us up!