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ReleaseOps: Confident QC & Automated Releases in ServiceNow

nullEDGE October 17, 2025

Session Chat Transcript

120 messages from the live session
11:01 AM
Edxavier Roberto Caez Hello all
11:01 AM
Brainard Reyes 👏
11:01 AM
David Nottingham Hello!
11:01 AM
Sean Addington howdy all
11:01 AM
Sumit Pandey Hello!
11:01 AM
Aymen Akhter Hello!
11:01 AM
Emeka Chiazor Hello everyone
11:02 AM
Irston Antao Hello, Excited for this session
11:02 AM
Emeka Chiazor Waiting for the host...
11:02 AM
Sumit Pandey Yes
11:02 AM
Adam Ray yes!
11:02 AM
Jonathan Gombas yup
11:02 AM
Rob Gormley Yes
11:02 AM
Sean Addington The DUKE!
11:02 AM
David Nottingham Yes
11:02 AM
Priya Dand yes
11:02 AM
Yann Dubois Yes
11:02 AM
Irston Antao Can hear you
11:02 AM
Adam Hansen Hello!
11:02 AM
Ramiro Rincon 👍
11:02 AM
Kathy Delbridge yes
11:02 AM
Chad Hayes Howdy! Excited to see what The Duke has for us.
11:02 AM
Brad Hicks yup
11:02 AM
Brian Rowland 5 by 5
11:02 AM
Chad Hayes loud and clear
11:02 AM
Emeka Chiazor Hi Robert.. loud and clear
11:02 AM
Kourtney Brewster hey there!
11:02 AM
Brian Doyle 👍
11:02 AM
Darren Lau 👍
11:02 AM
Shahan StFleur Hey guys!
11:03 AM
Felipe Alzate Morning The Duke !!!
11:03 AM
Dorian Kersch can't wait for release ops
11:03 AM
Dorian Kersch so tired of the old experience
11:03 AM
Jeff Jessie Midnight Train going anywhere
11:05 AM
Casey Ferguson Rob is a natural, its like he does this all the time!
11:05 AM
Sumit Pandey 🚅
11:06 AM
Rob Gormley I'm Rob Gormley, am the PM for ReleaseOps, and can also assist with questions in the side chat!
11:06 AM
Samuel Urom Let's gooooooo Rob!
11:06 AM
Chad Hayes we see the screen
11:06 AM
Emeka Chiazor yes
11:06 AM
Jeff Jessie Yes sir
11:06 AM
Adam Hansen Yessir
11:07 AM
Kathy Delbridge yes
11:07 AM
Brian Rowland Yes
11:07 AM
Brian Doyle 👍
11:07 AM
Kelvin-Ken Agada Yes
11:07 AM
David Nottingham Is it safe to assume that you can hook to a devops change model for audit purposes?
11:07 AM
Casey Ferguson 2Robs1ReleaseOps?
11:08 AM
Edxavier Roberto Caez which module is this?
11:08 AM
Brian Rowland What's the relationship between Agile 2.0 releases and ReleaseOps Releases?
11:09 AM
Sumit Pandey It's a new product from ServiceNow - ReleaseOps
11:09 AM
Emeka Chiazor Probablt the automation in releasops
11:09 AM
Jeff Limones free?
11:09 AM
Chad Hayes 🎃
11:09 AM
Edxavier Roberto Caez thanks
11:09 AM
Rob Gormley We haven't got a dedicated integration with DevOps Change yet but are working with those teams. We do integrate with Change Management, and have tooling for building whatever custom integrations you need. (Also, would love to hear what integrations are top of mind for users, as we look at what is important for us to connect with!)
11:10 AM
Rob Gormley Free with the platform, correct - no separate licensing or costs.
11:10 AM
Nick Olmstead This is like AEMC but for non citizen dev?
11:10 AM
Nick Olmstead or at least, are the pipelines setup the same?
11:10 AM
Tommy Sønderstgaard Vølcker Release 🎃
11:10 AM
Casey Ferguson I just set all this up in prod and created a UI action called Full Send! -> straight to prod.
11:11 AM
Rob Gormley Unfortunately, Release is a heavily used word in this space - there's no connection to the Agile 2.0 Release (I think we're up to 4 Releases in ServiceNow, but we felt this was better than a cutesy custom name)
11:11 AM
Casey Ferguson it also calls a flow to set my outlook out of office on-click
11:11 AM
Chad Hayes this is the way
11:12 AM
Jeff Jessie
11:12 AM
Nick Olmstead Do the deployment requests and subsequent releases honor the approved change window?
11:12 AM
Rob Gormley Very similar. And we are working side by side with AEMC, will be very tightly integrated (but not requiring AEMC)
11:12 AM
Nick Olmstead yea dope - I like the pipeline concept from AEMC
11:13 AM
Rob Gormley Yes. In Zurich the integration is admittedly a little light (but will evolve) - but it at least will honor the change window times, and cancelations in Change will cancel a ReleaseOps Release, and vice versa.
11:14 AM
Chad Hayes Needs Code Change definitely seems nicer UI action than 'Congrats, you broke it.'
11:14 AM
Nick Olmstead what happens to deployment requests that get stuck outside of the change window if they weren't completed? Can they get moved to a new release?
11:14 AM
Adam Hansen Planning to re-label it to Skill issue
11:14 AM
Rob Gormley You catch more flies with sugar than vinegar 🙂
11:14 AM
Jonathan Gombas or Uh-Oh
11:14 AM
Nick Olmstead looks like yes on the form
11:15 AM
Casey Ferguson
11:16 AM
Rob Gormley If the Release has started, or the move of those Update Sets, those will continue - we don't want to try to abort something that's being moved.
11:16 AM
Tim Attenborough thanks Rob
11:16 AM
Rob Gormley by ReleaseOps
11:16 AM
Kathy Delbridge Thanks Rob!!!!
11:16 AM
Christian Probst 😍
11:16 AM
Jace Benson Amazing Sesson @Robert Fedoruk
11:16 AM
Irston Antao THanks Rob
11:16 AM
Chad Hayes This is really cool!
11:16 AM
Samuel Urom Many thanks Rob
11:16 AM
Adam Ray great stuff sir!!!!
11:16 AM
Jeff Jessie Looking forward to this being the way
11:16 AM
Diogo Ramos 👏
11:16 AM
David Nottingham Warp Speed Ahead!
11:16 AM
Dominik Simunek Great stuff!
11:16 AM
Kalisha Moore 👏
11:16 AM
Fred Horne 👏
11:16 AM
Sean Addington Thanks a ton, Rob. This was great
11:16 AM
Brian Doyle 👏
11:16 AM
Tommy Sønderstgaard Vølcker 👏
11:16 AM
Valerie Kruse this is enough to intrigue me - will be checking this out more.
11:16 AM
Shahan StFleur Awesome!
11:16 AM
Casey Ferguson boo
11:16 AM
Felipe Alzate Great Express session thanks
11:16 AM
Chad Hayes cost = 1 upgrade to Zurich
11:16 AM
Thomas Bohan Thank you Rob
11:16 AM
Jonathan Crosby Epic
11:17 AM
Brad Hicks that's the best I've hear in a long time It costs absolutely nothing!!!
11:17 AM
Tommy Sønderstgaard Vølcker Free is the best price
11:17 AM
Oleg Polukeyev 👍
11:17 AM
Robeal Hiskias Thanks a lot for the intro to release ops, Robert. Great to hear/see you again
11:17 AM
Kristen Dettman 👏
11:17 AM
Adam Geil Thank you so much! One of the most exciting features of the Zurich release!
11:17 AM
Adam Hansen Amazing - thanks!
11:17 AM
Emeka Chiazor awesome
11:17 AM
Stan Hammond Thank you
11:17 AM
Kelvin-Ken Agada 👏
11:17 AM
Kathy Delbridge 👏
11:17 AM
Timothy Deniston What a pro -- thanks Robert!
11:17 AM
Emeka Chiazor thank you
11:17 AM
Casey Ferguson too short, keep going! 🙂
11:17 AM
Christian Hoederath GOAT, thank you @Robert Fedoruk
11:17 AM
Brad Hicks Thank you Robert! Good stuff!!!
11:17 AM
Dorian Kersch Great job!