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ReleaseOps: Confident QC & Automated Releases in ServiceNow
nullEDGE
October 17, 2025
Session Chat Transcript
120 messages from the live session
11:01 AM
Edxavier Roberto Caez
Hello all
11:01 AM
Brainard Reyes
👏
11:01 AM
David Nottingham
Hello!
11:01 AM
Sean Addington
howdy all
11:01 AM
Sumit Pandey
Hello!
11:01 AM
Aymen Akhter
Hello!
11:01 AM
Emeka Chiazor
Hello everyone
11:02 AM
Irston Antao
Hello, Excited for this session
11:02 AM
Emeka Chiazor
Waiting for the host...
11:02 AM
Sumit Pandey
Yes
11:02 AM
Adam Ray
yes!
11:02 AM
Jonathan Gombas
yup
11:02 AM
Rob Gormley
Yes
11:02 AM
Sean Addington
The DUKE!
11:02 AM
David Nottingham
Yes
11:02 AM
Priya Dand
yes
11:02 AM
Yann Dubois
Yes
11:02 AM
Irston Antao
Can hear you
11:02 AM
Adam Hansen
Hello!
11:02 AM
Ramiro Rincon
👍
11:02 AM
Kathy Delbridge
yes
11:02 AM
Chad Hayes
Howdy! Excited to see what The Duke has for us.
11:02 AM
Brad Hicks
yup
11:02 AM
Brian Rowland
5 by 5
11:02 AM
Chad Hayes
loud and clear
11:02 AM
Emeka Chiazor
Hi Robert.. loud and clear
11:02 AM
Kourtney Brewster
hey there!
11:02 AM
Brian Doyle
👍
11:02 AM
Darren Lau
👍
11:02 AM
Shahan StFleur
Hey guys!
11:03 AM
Felipe Alzate
Morning The Duke !!!
11:03 AM
Dorian Kersch
can't wait for release ops
11:03 AM
Dorian Kersch
so tired of the old experience
11:03 AM
Jeff Jessie
Midnight Train going anywhere
11:05 AM
Casey Ferguson
Rob is a natural, its like he does this all the time!
11:05 AM
Sumit Pandey
🚅
11:06 AM
Rob Gormley
I'm Rob Gormley, am the PM for ReleaseOps, and can also assist with questions in the side chat!
11:06 AM
Samuel Urom
Let's gooooooo Rob!
11:06 AM
Chad Hayes
we see the screen
11:06 AM
Emeka Chiazor
yes
11:06 AM
Jeff Jessie
Yes sir
11:06 AM
Adam Hansen
Yessir
11:07 AM
Kathy Delbridge
yes
11:07 AM
Brian Rowland
Yes
11:07 AM
Brian Doyle
👍
11:07 AM
Kelvin-Ken Agada
Yes
11:07 AM
David Nottingham
Is it safe to assume that you can hook to a devops change model for audit purposes?
11:07 AM
Casey Ferguson
2Robs1ReleaseOps?
11:08 AM
Edxavier Roberto Caez
which module is this?
11:08 AM
Brian Rowland
What's the relationship between Agile 2.0 releases and ReleaseOps Releases?
11:09 AM
Sumit Pandey
It's a new product from ServiceNow - ReleaseOps
11:09 AM
Emeka Chiazor
Probablt the automation in releasops
11:09 AM
Sumit Pandey
https://www.servicenow.com/docs/bundle/zurich-a...
11:09 AM
Jeff Limones
free?
11:09 AM
Chad Hayes
🎃
11:09 AM
Edxavier Roberto Caez
thanks
11:09 AM
Rob Gormley
We haven't got a dedicated integration with DevOps Change yet but are working with those teams. We do integrate with Change Management, and have tooling for building whatever custom integrations you need. (Also, would love to hear what integrations are top of mind for users, as we look at what is important for us to connect with!)
11:10 AM
Rob Gormley
Free with the platform, correct - no separate licensing or costs.
11:10 AM
Nick Olmstead
This is like AEMC but for non citizen dev?
11:10 AM
Nick Olmstead
or at least, are the pipelines setup the same?
11:10 AM
Tommy Sønderstgaard Vølcker
Release 🎃
11:10 AM
Casey Ferguson
I just set all this up in prod and created a UI action called Full Send! -> straight to prod.
11:11 AM
Rob Gormley
Unfortunately, Release is a heavily used word in this space - there's no connection to the Agile 2.0 Release (I think we're up to 4 Releases in ServiceNow, but we felt this was better than a cutesy custom name)
11:11 AM
Casey Ferguson
it also calls a flow to set my outlook out of office on-click
11:11 AM
Chad Hayes
this is the way
11:12 AM
Jeff Jessie
11:12 AM
Nick Olmstead
Do the deployment requests and subsequent releases honor the approved change window?
11:12 AM
Rob Gormley
Very similar. And we are working side by side with AEMC, will be very tightly integrated (but not requiring AEMC)
11:12 AM
Nick Olmstead
yea dope - I like the pipeline concept from AEMC
11:13 AM
Rob Gormley
Yes. In Zurich the integration is admittedly a little light (but will evolve) - but it at least will honor the change window times, and cancelations in Change will cancel a ReleaseOps Release, and vice versa.
11:14 AM
Chad Hayes
Needs Code Change definitely seems nicer UI action than 'Congrats, you broke it.'
11:14 AM
Nick Olmstead
what happens to deployment requests that get stuck outside of the change window if they weren't completed? Can they get moved to a new release?
11:14 AM
Adam Hansen
Planning to re-label it to Skill issue
11:14 AM
Rob Gormley
You catch more flies with sugar than vinegar 🙂
11:14 AM
Jonathan Gombas
or Uh-Oh
11:14 AM
Nick Olmstead
looks like yes on the form
11:15 AM
Casey Ferguson
11:16 AM
Rob Gormley
If the Release has started, or the move of those Update Sets, those will continue - we don't want to try to abort something that's being moved.
11:16 AM
Tim Attenborough
thanks Rob
11:16 AM
Rob Gormley
by ReleaseOps
11:16 AM
Kathy Delbridge
Thanks Rob!!!!
11:16 AM
Christian Probst
😍
11:16 AM
Jace Benson
Amazing Sesson @Robert Fedoruk
11:16 AM
Irston Antao
THanks Rob
11:16 AM
Chad Hayes
This is really cool!
11:16 AM
Samuel Urom
Many thanks Rob
11:16 AM
Adam Ray
great stuff sir!!!!
11:16 AM
Jeff Jessie
Looking forward to this being the way
11:16 AM
Diogo Ramos
👏
11:16 AM
David Nottingham
Warp Speed Ahead!
11:16 AM
Dominik Simunek
Great stuff!
11:16 AM
Kalisha Moore
👏
11:16 AM
Fred Horne
👏
11:16 AM
Sean Addington
Thanks a ton, Rob. This was great
11:16 AM
Brian Doyle
👏
11:16 AM
Tommy Sønderstgaard Vølcker
👏
11:16 AM
Valerie Kruse
this is enough to intrigue me - will be checking this out more.
11:16 AM
Shahan StFleur
Awesome!
11:16 AM
Casey Ferguson
boo
11:16 AM
Felipe Alzate
Great Express session thanks
11:16 AM
Chad Hayes
cost = 1 upgrade to Zurich
11:16 AM
Thomas Bohan
Thank you Rob
11:16 AM
Jonathan Crosby
Epic
11:17 AM
Brad Hicks
that's the best I've hear in a long time It costs absolutely nothing!!!
11:17 AM
Tommy Sønderstgaard Vølcker
Free is the best price
11:17 AM
Oleg Polukeyev
👍
11:17 AM
Robeal Hiskias
Thanks a lot for the intro to release ops, Robert. Great to hear/see you again
11:17 AM
Kristen Dettman
👏
11:17 AM
Adam Geil
Thank you so much! One of the most exciting features of the Zurich release!
11:17 AM
Adam Hansen
Amazing - thanks!
11:17 AM
Emeka Chiazor
awesome
11:17 AM
Stan Hammond
Thank you
11:17 AM
Kelvin-Ken Agada
👏
11:17 AM
Kathy Delbridge
👏
11:17 AM
Timothy Deniston
What a pro -- thanks Robert!
11:17 AM
Emeka Chiazor
thank you
11:17 AM
Casey Ferguson
too short, keep going! 🙂
11:17 AM
Christian Hoederath
GOAT, thank you @Robert Fedoruk
11:17 AM
Brad Hicks
Thank you Robert! Good stuff!!!
11:17 AM
Dorian Kersch
Great job!